Publisher
Wellington Sporer
Telephone: (905) 878-2725
CasinoPayments.ca has no contact form and no live chat. Call the number above.
Report a correction
Payment products, limits and casino terms change, and a guide can fall behind. A useful report names three things: the page address, the sentence or table row that looks wrong, and where you saw the current information (for example the payment provider’s own page, the casino’s terms or a regulator’s register). A link to the official source lets the change be checked against it before the page is updated.
Reports are checked against the primary source, not against another review site. When a correction is made, the page’s updated date and the checked date of the source change with it, as described in the editorial policy.
Three examples of reports that can be checked straight away:
- “The Interac page lists a casino minimum of C$10 for e-Transfer deposits, but the cashier terms linked on the operator’s site now say C$20.”
- “The paysafecard guide mentions a voucher value that no longer appears on Paysafecard’s Canadian website.”
- “The licence guide links to a regulator register page that now returns an error.”
A report like “the fees are wrong” cannot be checked without knowing which page, which fee and where the newer figure comes from, so it may take longer to act on.
A problem with the site itself
If a page does not display properly, a calculator gives a result that looks wrong, the video does not play, or a page is hard to use with a screen reader, keyboard or zoom, report that too. Say which page it was, which device and browser you used, and what you expected to happen. Accessibility problems are treated like factual errors: the page is checked and fixed, not explained away.
Note that the calculators deliberately show “unknown” when a fee has not been entered. That is how they are meant to work, not a fault: an unpublished charge is never counted as zero.
Questions about a guide
If a guide does not answer your payment question, describe what you are trying to do: the payment method, the direction (deposit or withdrawal), your province and what the cashier shows. Questions that come up often become sections of a guide; a personal answer about your own account cannot be given.
Before calling, it is worth checking whether a guide already covers the question. A deposit that left your bank but never reached the casino balance is handled in the withdrawal problems guide, which also covers missing deposits and who can trace them. Questions about what a payout window includes are answered in casino withdrawal times, and questions about costs in casino payment fees. If none of those fits, a call describing the method, the direction of the payment and your province is the quickest way to get the gap noted for the next update of the guide.
Privacy requests
Requests about personal information, including questions under PIPEDA, go to the same telephone number. The Privacy Policy explains what little the site processes and how browser storage works.
What this site cannot do
CasinoPayments.ca does not run any casino, does not hold player accounts and cannot see, release, cancel or trace a payment. For a pending, rejected or missing payment, contact the casino through the support channel on its own website first, then your bank or payment provider with the transaction reference. The withdrawal problems guide walks through that order.
Never send card numbers, banking passwords, one-time codes or identity documents in a message to this site. Nobody from CasinoPayments.ca will ask for them.
If gambling is causing harm
Free, confidential help is available. Gambling Help and Referral: aidejeu.ca/en. Centre for Addiction and Mental Health (CAMH): 416 535-8501. More services by province are listed on the responsible gambling page.
Common questions
Can you help me get a withdrawal paid?
No. Only the casino and your payment provider can see your account and your transaction. The withdrawal problems guide explains who to contact, in which order, and what to keep.
How does the site make money?
Through referral links to casino operators, where a page uses them. How that works and what it does and does not change for you is set out in the affiliate disclosure.
How quickly are corrections made?
A reported error is checked against the primary source first. If the source confirms it, the page and its checked date are updated; if the source is unclear, the field is marked as not published rather than guessed.